Information & Guides

Terms & Conditions

Basic terms for using the service and ordering products.

BOQ Customer Care

Terms & Conditions

Product information

Customers are responsible for reviewing the product name, SKU, specifications, variant, selling unit, quantity, and selling company before confirming an order.

Prices and payments

Applicable prices, taxes, discounts, shipping fees, and totals are shown during checkout. Orders are processed according to payment status and stock availability.

Shipping and returns

Delivery estimates may change due to courier operations. Return requests remain subject to eligibility and the evidence required in the order flow.

Have another question?

Our team can help with orders, products, payments, and shipping.

Visit the Help Center